Support was helpful, but not without hiccups
I’ve had a couple of moments where things didn’t go as planned, and I turned to WFHI’s telephonic support. Overall, I found the team responsive and quite patient when I needed clarifications about the database and calling tools. They tended to explain steps clearly, which helped me fix most issues without delay. However, there was this one time when the issue I faced felt like it took longer than expected to get resolved, mainly because I needed to repeat some information multiple times. It wasn’t a huge deal, but for someone who values swift communication, it was a bit frustrating. Despite that, I appreciated how the support staff remained courteous throughout the calls. I especially liked how the priority assistance option gave me peace of mind, making me feel like my concerns were taken seriously. Still, there’s room for improvement in streamlining those first-contact moments. Billing questions were also addressed reasonably well, with guidance on how to find invoices online. Between the helpfulness and minor delays, I’d say the experience was generally positive, though not perfect. Hopefully, future updates to their support can iron out those small rough spots to make it even better for users like me.