Support was helpful but not quite how I thought it would be
I had a good sense that their telephonic support would be decent, but honestly it didn't always match my expectations. On one hand, the staff were friendly and fairly patient when I called with questions about the software’s dialer and database setup. They gave clear instructions and I appreciated the casual tone, which made it easier to ask what I needed without feeling rushed. On the other hand, sometimes the wait times to talk to someone stretched longer than I thought they would, especially during busy periods. This was a bit frustrating because when I was stuck getting data to sync properly or waiting for automatic updates to install, I wanted faster help. Looking back, though, the balance of good communication but slower response at times makes sense given the volume they probably handle. So, it’s a bit of a mixed experience – polite and capable support counters but with room to improve responsiveness that would make the whole thing better.