Support was helpful but not quite as fast as I expected
Initially, I anticipated that support would respond promptly during working hours and resolve issues speedily. While they were definitely helpful and polite when I contacted them, the response times sometimes ran longer than I first imagined. On the plus side, the agents were knowledgeable and did assist in troubleshooting the dialer connectivity problems I faced during the first week. The software received automatic updates regularly, which helped fix bugs without needing my intervention, matching my expectation of hassle-free maintenance. Signing up was straightforward, and the invoicing matched what was promised up front, which was reassuring. So overall, the good points were useful support quality and smooth invoicing, but the down side was occasionally slow communication that made me reconsider my urgency needs. I would say the experience balanced out as positive, just with a noticeable gap between my hopes and reality on support speed.