Support was helpful but not perfect, I’d use it again
I found the WFHI telephonic support to be quite effective when I needed assistance with the training modules and software usage. The agents understood my questions and directed me to the right resources promptly, which helped me move forward without much downtime. I was able to quickly locate the specific parts of the onboarding training that I needed to revisit, and the database feature explanations were delivered clearly over the call. That said, there were moments when the communication was a bit rushed, and some technical terms weren’t fully broken down in the first explanation. Nevertheless, overall I feel encouraged to continue using the support as it mostly met my expectations. The updates applied automatically kept the software running smoothly too, so that was a relief. For anyone using WFHI’s software, I'd say the support team is a reliable backstop, although it could benefit from slightly more patient pacing during calls. Given my experience, I wouldn’t hesitate to tap into telephonic assistance again if I hit a snag.