When things went wrong, the support team was fairly responsive and polite on calls, which I apprecia

When things went wrong, the support team was fairly responsive and polite on calls, which I apprecia

When things went wrong, the support team was fairly responsive and polite on calls, which I appreciated. They explained the issues in detail and guided me through some tricky parts of setting up the calling tools, which wasn’t straightforward initially. However, there were some delays in getting follow-up clarifications, and sometimes I had to call back more than once. Overall, though, the communication was clear once connected, and they did their best to resolve my problems within what their system allowed. I think prioritizing more immediate telephonic support might improve the experience in the future.