Support was helpful but not as quick as I hoped
I found the WFHI support team quite courteous and willing to help whenever I contacted them. On a positive note, I appreciated that they took the time to explain features clearly and walked me through some tricky parts of the software during the initial setup. However, there was a small downside related to the speed of response. At times, it took longer than I expected to get the assistance I needed, which was a little frustrating during busy days. On the other hand, outside of those delays, the quality of communication was solid. It seemed like they cared and genuinely wanted to help users get the most from the system. I also noticed the automatic updates reduced some issues, so I didn’t have to rely on support as much for bugs or glitches. Overall, the team was helpful but could improve the responsiveness to make the experience smoother. That one aspect was missing for me, yet I would say on balance the communication was positive.