Support was helpful but not always as quick as before

Support was helpful but not always as quick as before

Using the WFHI support over the past few weeks, I noticed that while the assistance was generally clear and responsive, it was sometimes slower compared to other platforms I have used. The telephonic help was useful, but there were moments when the waiting time was longer than expected, and I wasn’t sure if it was because of a higher volume of requests or other reasons. That said, the guidance I received was good, and the priority assistance helped me push through some issues faster. Given the overall usefulness, I might consider using this support service again but with the hope that responsiveness will improve.