Support was helpful but navigation could be easier
I've had to call the support line several times to understand different features, and generally, they were helpful and patient. Finding answers on my own was a bit trickier though. The training materials covered most topics, yet sometimes locating the specific information I needed took longer than I expected. The onboarding process was reasonably smooth, but I felt there could be a more intuitive way to access certain modules without needing help. On the plus side, the telephonic support was consistent and replies came fairly quickly, which saved me some time. However, I found myself repeating some questions during different calls, which got tiring. It's clear the team tries hard, but improving the self-help resources or searchable FAQs would make the overall communication experience much better. Despite that, I am mostly satisfied with the balance of help and effort needed.