Support was helpful, but most of the sales details I discovered myself
During the sales and pre-purchase process, I found myself having to piece together a lot of information independently. The sales team did provide basic outlines, but detailed explanations about features like the dialer or database integration were sparse. The one helpful aspect was the telephonic support I received later, which clarified some of my confusion regarding payments and software updates. It was reassuring to get that assistance, though I wish the initial communication had been more comprehensive so I wouldn’t have had to spend extra time figuring things out on my own. The invoicing system was straightforward, at least, which was one area clearly explained. Nevertheless, a more guided sales approach would have improved my experience.