Support was helpful but missing a bit of proactive follow-up
I've found the support team generally responsive when I reached out by phone or email to clarify aspects of the software and training. They responded within a reasonable timeframe most of the time and were polite and professional, which I appreciate. When onboarding, I had a few questions about how best to use the dialer tool within actual workflows, and support was able to guide me. That said, I did notice that follow-up sometimes was lacking — after an initial explanation, I had to contact again for updates or reminders about certain features, which slowed down my learning a bit. The database feature is quite well integrated, and updates happen automatically without me needing to check constantly, which is a plus. While invoicing and payment were smooth and clear, it would have been nice if the support had proactively checked in to ensure everything was running well. Overall, positive, but that proactive touch was missing.