Support was helpful but missed some proactive follow-up
When things didn’t quite go as planned, I found the telephonic support to be fairly helpful, getting me through the challenges without too much wait time. The people I spoke with were patient and clear in explaining steps to resolve software or account-related questions. However, I did notice that after the initial contact, there wasn’t much in the way of proactive follow-up to check back on whether the solution held or if I needed extra help. It felt like once the call ended, the support engagement paused, which left me slightly wishing for a more continuous connection, especially when dealing with technical hiccups. Despite that, the communication was straightforward and I could always reach out again if necessary. Overall, good support but adding regular check-ins or updates would definitely improve the experience and make me feel more supported as I navigate this remote workflow.