From my experience, most of the WFHI setup felt like a one-off task. Once the initial training was d

From my experience, most of the WFHI setup felt like a one-off task. Once the initial training was d

From my experience, most of the WFHI setup felt like a one-off task. Once the initial training was done and the software configured, daily use was mostly self-managed thanks to automatic updates that kept the system current. Support was quite helpful during the early stages, especially when I was navigating the database and dialer setup. However, what felt missing was ongoing proactive communication from the support team. After the initial setup, there was limited outreach or check-ins to ensure things were running smoothly or to offer tips for optimization. I believe a bit more consistent follow-up could enhance the user experience, especially for newer customers. That said, telephonic support was available and responsive when I did reach out, which was reassuring. The invoicing and payment steps were also clear, so I encountered no trouble there. Overall, the service worked well but felt a little too hands-off after the start, which might not suit everyone’s needs.