Support was helpful but missed faster escalation
Early on, I faced an issue where the dialer wouldn’t sync correctly with the database, causing delays in my calls for a couple of days. I reached out to their telephonic support, where the representative was polite and knowledgeable, which was reassuring. They walked me through basic troubleshooting steps patiently, even though it took some time to identify the root cause. The issue was eventually resolved through a software patch that came in an automatic update a day later. While the problem was fixed, I found the support lacking in timely escalation—there were moments I felt the process could be quicker if the issue had been elevated immediately. Also, follow-up communication was a bit sparse, and I had to call them again to check the update status. Despite these issues, the sign-up and payment processes were easy, and the onboarding training had prepared me well for most common hiccups. Overall, I appreciated the human side of support, but faster acknowledgement on complicated problems would improve the experience.