Support was helpful but missed clearer explanations
Initially, I expected the support and communication to be more proactive and detailed. When I faced some challenges during the onboarding flow and while exploring the calling dialer, I anticipated a smoother guidance process without having to ask repeatedly. The support team did eventually answer my queries, but sometimes I felt I had to push harder to get complete answers or step-by-step assistance. This left me a tad uncertain about fully navigating all features confidently. However, the training materials compensated somewhat for this by providing clear instructions in other areas such as database management and update features. Comparing this to my expectations of hands-on telephonic support, the experience was somewhat below what I hoped in initial contact but improved steadily as interactions continued. In summary, I wish the support was a bit more comprehensive upfront to avoid lapses in understanding, though on balance it functioned acceptably in the end.