I found the telephonic support generally responsive and polite, which I appreciated. However, I also

I found the telephonic support generally responsive and polite, which I appreciated. However, I also

I found the telephonic support generally responsive and polite, which I appreciated. However, I also ended up having to test and learn quite a bit of the software without much direct guidance. The calling tools and the dialer functioned well, but the documentation wasn’t always clear enough to answer all my questions immediately. While support helped clarify key points, I felt like they expected me to troubleshoot some issues independently. One thing I noticed was support was excellent in helping me through the onboarding process but a bit less proactive once I was past initial setup. The automatic updates introduced improvements but occasionally caused confusion until I learned the changes myself. This balance between support availability and self-learning meant the experience was mixed; helpful but not entirely hands-off, so I’d say the assistance was good but not perfect.