Support was helpful but left me still unsure
I had mixed feelings about the support and communication when using the software. The telephonic help was polite and they solved some of my immediate issues effectively, especially related to the dialer and database features. However, I didn’t completely feel confident by the end of the conversation. A few technical questions were answered but some explanations felt a little vague or rushed, so I was left with some doubts. The automatic updates system worked fine, though it introduced a few interface quirks I wasn’t prepared for. Signing up and dealing with invoicing was straightforward and didn’t cause any problems. But overall, even after a few calls to support, I wasn’t fully comfortable managing the workflow without extra help. They did try to assist, which I appreciated, but I would have liked more detailed guidance and clearer communication so I could feel more assured going forward.