Support was helpful but left me a little unsure
I reached out to WFHI’s support a few times during my usage, mostly about the dialer and database features. The good thing was that they were always polite over the phone and tried to help me understand the steps I needed to follow. Sometimes the explanation was quite clear, which made me feel confident about progressing with the tool. However, on a couple of occasions, the issue I had didn’t get fully resolved during the call, and I was left needing to figure out a workaround myself. The communication was decent but not perfect; sometimes there was a delay before they called back or followed up. They did keep me informed about updates to the software, which was reassuring. Overall, the support gave me enough confidence to keep using the service but it wasn’t flawless. Some quick, more thorough resolutions would tip the balance fully in their favor. Still, they were courteous and their efforts were appreciated as I got the hang of the system.