Support was helpful but lacked what I expected
My initial expectation was that the support and communication from the company would be proactive and more immediate. After using the software for a week, I found this was only partially true. The support team did respond to my queries and was polite, but the delays sometimes in getting answers meant I had to wait longer than anticipated during workflow hours. This created small setbacks when working with the calling tools and when updates landed unexpectedly. Additionally, some of the guidance given did not align fully with what the training had suggested, which caused some confusion. On the positive side, once the support did arrive, it was detailed and thorough, helping to address issues effectively. The telephonic support was available as promised, but I felt the flow of communication could be smoother to match the urgency needed during active usage. The invoicing and payment queries I had were handled well without fuss. In summary, while the support was competent, it did miss the mark on timely responsiveness, and this aspect fell short of my expectations.