Support was helpful but lacked specific detailed guides
I found the support and communication for WFHI to be moderately easy to navigate but missing in some respects. Initially, it was somewhat straightforward to get in touch with a representative and receive answers to general queries about the platform. However, when I needed detailed instructions on configuring specific features like the calling dialer and database integration, I noticed a lack of comprehensive guides or FAQs. The telephonic support was responsive and patient, which helped, but they couldn't always provide step-by-step help over the call. I ended up juggling between the support team and the online documentation to piece together what I needed. It felt like the basics were covered well enough, but more elaborate resource material or video tutorials would have definitely improved the experience. Overall, the communication was competent but not quite thorough enough for advanced guidance.