Support was helpful but lacked promptness at times
Initially, I reached out to the telephonic support team to clarify a few points about setting up the dialing tools and configuring the database within the WFHI software. The waiting time was decent but I found myself repeating the same information several times during the call, which could have been avoided if the support staff had proper access to my case notes. The follow-up responses were generally clear, although sometimes I had to wait longer than expected for the resolution. Over the course of the week, the automatic updates improved the software stability, which reduced my need to contact support again. The invoicing was straightforward, and the payment process was well explained during onboarding training. I appreciated that the training included practical demonstrations, but I wished the support team was a bit more efficient in capturing customer context to avoid repetition. Overall, my experience was largely positive due to the product capabilities, but the communication aspect could be streamlined further to increase satisfaction levels.