Support was helpful but lacked promptness and some clarity
I interacted several times with the WFHI telephonic support during the training and software setup phase. While the representatives were generally polite and tried to assist me patiently, what I found missing was a certain promptness and a bit more clarity in their responses. At times, I had to repeat my queries because they were not fully understood the first time, which was frustrating given the urgency of getting the dialer and database features working smoothly. Additionally, some of the solutions offered seemed generic rather than tailored to my specific situation. The waiting times on phone support calls were longer than I expected, and it made parts of the onboarding process unnecessarily slow. However, I appreciate their willingness to guide users through software updates and payment queries without rushing. A more streamlined communication could have made the experience much smoother overall.