When I reached out for support during the training phase, the telephonic assistance was courteous an

When I reached out for support during the training phase, the telephonic assistance was courteous an

When I reached out for support during the training phase, the telephonic assistance was courteous and informative, which helped me resolve the immediate issue with the dialer tool. However, I noticed that there wasn’t much proactive communication afterward to check if everything was running smoothly. The support team gave me clear answers but didn’t seem to offer ongoing guidance or updates about upcoming features that could help with workflow. I think the onboarding flow does a good job overall, but I might need help again soon because some steps felt a bit brief and assumed prior knowledge. It did the basic job fine, but for someone like me who prefers a more detailed walkthrough and regular check-ins, it felt somewhat lacking. I’m cautiously optimistic about using the database and calling tools moving forward, though the support experience could definitely be more encouraging.