I found the support somewhat aligned with my expectations, as the team was generally responsive and

I found the support somewhat aligned with my expectations, as the team was generally responsive and

I found the support somewhat aligned with my expectations, as the team was generally responsive and answered my telephonic queries with patience. This matched what was promised during sign-up about priority assistance, so that was reassuring. However, I did feel a bit let down by the absence of proactive follow-up after my calls. Often, I had to initiate the next step or check in myself rather than receiving automatic updates or confirmations. The communication was clear when I reached out but could have been more consistent in keeping me informed without prompting. Training sessions promised ongoing support but didn't emphasize how much self-navigation would be required outside calls. So, while the help itself was good, I’m marking this four stars because more proactive communication could make the experience smoother and more reassuring overall.