Support was helpful, but lacked proactive communication

Support was helpful, but lacked proactive communication

Over the course of using the software daily, support team generally responded promptly when contacted by phone. They handled troubleshooting clearly and with patience. However, what felt missing was proactive outreach or follow-ups after issues were reported. I often had to initiate calls myself for updates or clarifications. Training helped initially, but ongoing support could improve by anticipating user needs rather than waiting for each query. Updates were automatic, which was convenient, but some changes were not clearly communicated beforehand. The day-to-day support was definitely there when needed, but greater transparency and anticipation of problems would enhance the experience.