Support was helpful, but it took quite some time
When I first reached out to the support team, it took longer than I expected to resolve my issues. Initially, I felt confident because they were polite and seemed knowledgeable, but as time went on, the responses were slower and less detailed. The telephonic support did help clarify some points about the database integration and the calling tools, yet I was still unsure about a few features by the end of the week. The onboarding process was fine, but without clearer communication, I kept doubting if I was missing something important. Although the updates promised automatic improvements, I didn't notice much change in usability. Overall, the mix of good assistance and wait times leaves me with a lukewarm impression. I appreciate the effort the team put in, but the drawn-out communication made it harder for me to feel fully confident using the software effectively.