Support was helpful but involved some waiting
The support and communication from WFHI was generally positive, but it wasn’t without its flaws. I appreciated how the telephonic support was readily available, and the agents were patient and understanding about my issues. However, I did encounter some waiting times on calls, which at times was a bit tiring. Sometimes I had to explain my problem more than once because of the different representatives I interacted with. This caused slight repetition that I would have preferred to avoid. On the bright side, the responses were mostly clear and the solutions offered eventually addressed my concerns satisfactorily. What I liked was the regular updates and reminders to check back if things didn’t improve. Overall, the communication felt sincere, even if it wasn’t perfectly streamlined. I’d say the good outweighed the inconvenience of occasional wait and repetition, making the experience fairly positive when using support for the workflow software.