Support was helpful but initial wait longer than expected
Starting up with WFHI, I found the overall support to be reliable once I got through to someone, but the time it took to actually begin working was longer than I had hoped. Setting up the calling tools and learning the workflow took a few days more than anticipated, partly because I had to wait for priority assistance callbacks rather than getting instant answers. The training sessions were solid and covered the database features and dialer use pretty well, but there was a delay before I could access them fully given my account activation timeline. Communication was clear during the calls, and the telephonic support team was willing to guide through complications when they arose. However, what was missing was a faster onboarding flow to shorten that initial waiting period. Although I eventually caught up on everything, I felt there was room for improvement in reducing those first few days of downtime. The invoicing and sign-up process went smoothly and without issue, which helped keep things on track. All in all, support is good when available, just wish initial access could be accelerated to get going sooner.