Support was helpful, but I worked out a lot myself
I'm reflecting on my experience with the support and communication channels offered. Initially, I thought the telephonic support would guide me throughout the onboarding and use. Yet, I found myself figuring out many features on my own, such as integrating the database with the calling tools. The support team was responsive when called, but their assistance often felt generic, requiring me to dig into the training modules for details. On the plus side, the automatic updates ensured that the software stayed current without me having to intervene. But I do wonder if more proactive support could have reduced the time I spent troubleshooting. The sign-up and invoicing went smoothly, which was a relief. While the communication was fine on paper, the practical help I received was limited, so I ended up learning most things independently. The one standout was that the dialer performed consistently, which saved me from major headaches. In conclusion, it's a mixed bag: good technology, adequate support, but also significant self-help needed.