Support was helpful but I never quite felt fully confident
The support team was definitely helpful when I reached out, and they explained things in a way that made me feel somewhat reassured. However, as I moved further into using the calling tools and managing my database, I realized that some aspects of the software weren’t entirely clear to me despite the training. I kept wondering if I was using the automatic updates properly or if I might have missed something in the onboarding flow. The telephonic support answered my questions, but sometimes the explanations felt a bit rushed and left me second-guessing. Also, the payment and invoicing system worked fine, but I wasn’t sure how it adjusted if I changed my usage during the month. I’m still a bit on the fence about feeling fully confident without having to reach out again for help. So, while the support was a positive, I think a few more detailed guides or follow-up trainings could really help close that gap for me. In the end, I’m cautiously optimistic but know I’ll need to be proactive to stay comfortable using the software.