Support was helpful, but I’ll probably need it again
I’ve gone through the sales and pre-purchase process a few times now, and honestly, what stood out the most was how patient the support team was. After trying to understand all the features and pricing options on my own, I always ended up calling them because some parts weren’t very clear or just didn’t add up right away. They took time to explain everything, which I appreciated, but I’m pretty sure I’ll be reaching out again next time. The sign-up and payment steps have a bit of complexity that’s not obvious until you get started, so I can’t imagine doing it without help again. Beyond that, the automatic updates happen regularly, but I never got a heads-up in advance, which could be improved to avoid surprises. The software’s dialing tools and filing features seem fine, but my main frustration is always the billing part. It feels like I’m going through the same set of questions every time. That aside, it’s usable software, and the database options are decent enough. I’m just a little tired of having to call support so often. Still, until the process becomes clearer, I guess that’s just how it is. The support stands out as the best part, honestly, and that’s why I’m sticking around for now.