Support was helpful, but I expect to need it again
Initially, I reached out to support because I wasn't sure how to effectively use the dialer integrated with the database feature. The agent who assisted me was patient and detailed in explaining the steps, which helped me understand the basics. However, some explanations were quite technical, and I had to ask for clarification multiple times during the call. The option for telephonic support was convenient, with reasonable wait times, but I noticed that each issue required fresh calls. Because of that, I anticipate I'll need support again for more advanced functionalities or updates. The invoicing and payment process was smooth enough, and signing up was straightforward, but I still find some parts of the software unintuitive and expect future assistance to get the most out of it. Overall, support helped me get started, though ongoing guidance seems necessary.