Support was helpful but had some drawbacks
I was using the software and needed support when some functions didn't work as expected. The telephonic support team was reachable and answered queries clearly, which I appreciated quite a bit. However, it sometimes took longer than I would have liked to get a resolution. There were moments when the communication felt a bit slow, and I had to follow up to remind them of unresolved points. On the plus side, the automatic updates often fixed issues without needing much input from me, which reduced manual intervention and saved time. The database feature also functioned well during this period, making it easier to manage contacts. Overall, the good parts were that the support was willing to troubleshoot and keep me informed, but the delay in resolution and occasional need for repeated calls balanced that positively. So while the support helped solve my problems, it could be more prompt or proactive in communication. My overall impression is evenly mixed, appreciating the patience and willingness but hoping for faster assistance in the future.