Support was helpful but getting started took quite a while
I signed up and was eager to get started quickly, but honestly, it took longer than I expected to actually get everything going. The onboarding flow did have clear steps, and once I got past the initial setup, things worked pretty smoothly. However, reaching that point felt a bit drawn out. I kept going back and forth between the interface and support for clarifications. Telephonic support was friendly when I called, but the wait times sometimes felt a bit stretched. One thing that worked well was the automatic updates; they triggered without needing me to intervene, which saved some hassle. On the downside, the dialing tools took some trial and error on my part to understand their nuances. The database also seemed robust and helped organize contacts efficiently, but I had to spend a chunk of my time customizing it to fit my workflow. Overall, while the communication from the support team was positive and attentive, the entire process of getting going dragged longer than I would have liked. I’m glad I stuck with it though, because now the software feels more manageable, but definitely be prepared to invest some patience during the early stages.