Support was helpful but finding info took time, I might try again
I reached out to support several times because some features in the software required clarification. The telephonic assistance was warm and did eventually get me the help I needed, but I found their initial guidance quite general and sometimes not specific enough to my concerns. Searching their help resources online was a mixed experience; some answers were straightforward while others left me guessing. The process of getting detailed support sometimes felt a bit slow and a little frustrating, especially when follow-up was required. Despite these obstacles, I am willing to give this service another chance because the key functions seem valuable for my remote workflow needs. The communication could improve in terms of clarity and speed, but I do appreciate the staff’s efforts to be polite and accommodating. Next time, I might try to resolve minor issues myself before reaching out, given the time I spent waiting previously.