Support was helpful but finding info took some time
When I first started using the WFHI software, the support options seemed both promising and a bit frustrating at the same time. On the plus side, telephonic and email support were responsive, and I could eventually get the answers I needed about the dialer and how to manage the database. However, it did take some extra effort to find the right resources or get connected to the person who could help, which was a bit annoying. The online training materials offered some guidance, but they weren’t always easy to navigate. I found myself going back and forth between different help sections before I really understood a few features well enough to use them confidently. What helped was the clear invoicing process and the straightforward sign-up flow, which didn’t cause any headaches. Still, I couldn’t help but think that a more centralized or easily searchable support repository would speed things up considerably. In the end, the support was good enough to keep me moving forward, but the experience could be smoother if finding info was less of a hassle.