Support was helpful but didn't make me need them again
I didn’t require much support during my time using the software, so I can't say I relied on their help heavily. Having said that, when I did get in touch to clarify a couple of minor things, the telephonic assistance came through promptly and was quite clear. There wasn’t any waiting on hold for long, which I appreciated. The support team addressed my questions with patience but didn’t go beyond the basics, which didn’t leave me feeling like I’d need them repeatedly. On the other hand, the product itself was quite intuitive for the most part, so I didn’t find much need to call for extra help anyway. While that means I can’t highly praise their customer care, it does mean the software doesn’t throw many surprises my way. If I ever needed to reach out again, I’m fairly confident the support would be decent, if nothing extraordinary. I suppose what was missing was that wow factor from the team, but overall it was enough for me to get by without a hassle.