5 out of 55 of 5Unverified experienceSupport and communication
Support was helpful but didn’t cover everything
When I signed up for WFHI, I expected the support to hold my hand a bit more, but I also knew remote work means figuring out some things on your own. The telephonic support was responsive when I called, though I had to troubleshoot many issues by myself first. The dialer and database connected well into my daily workflow, but I found some features a bit complex initially, which required more practice than I thought. I appreciated the priority assistance option, as it made waiting times shorter when I needed help. One concern was that automatic updates sometimes changed layouts without clear notice, which threw me off briefly. Still, overall, the support met my needs if I was patient and proactive about seeking it out.