I reached out to customer support a few times during my setup and training phases and found them gen

I reached out to customer support a few times during my setup and training phases and found them gen

I reached out to customer support a few times during my setup and training phases and found them generally helpful. I did have to explain my issue more than once on a couple of occasions, which was a bit annoying. There were moments when I had to wait on hold longer than I expected, but the staff always remained polite and did their best to assist. What I really wanted was smooth and swift communication, and while they mostly delivered, sometimes it felt like they could have cut down the waiting time a little. However, every time I got in touch, the problem was eventually resolved, even if it took a bit longer than I had hoped. So overall, the support met my needs and did a good job, just with a little extra patience required on my end. For me, this made a positive difference in completing onboarding, but I think they could refine the response times for an even better experience.