Support was helpful but could be better in response time
My experience with the telephonic support has been mixed. On one hand, the representatives were able to answer my questions adequately when I called about issues with the dialer tool and database feature integration. However, I found the wait times on the phone to be somewhat long and occasionally the explanations needed to be repeated because the solutions given were not immediately clear or fitting to my situation. Because of this, I am not sure if I would reach out again easily or prefer to try solving problems on my own first. It’s clear that support staff are knowledgeable but the communication style could be more patient and tailored. The automatic updates during the week also sometimes led to minor bugs, though these were fixed quickly after I reported them. So while support was serviceable, there’s room for improvement especially in speed and clarity.