Support was helpful but communication didn’t meet my expectations
I had some hopes about the support and communication based on what I read before signing up, but sadly my experience was mixed at best. When I called the helpline, they were polite and tried to assist me through the setup process, which I appreciated. However, the responses often felt scripted and not fully attentive to the specifics of my issue. The telephonic support did work occasionally when I needed immediate help, but overall, the communication felt quite rigid. I expected more warmth and flexibility during the training and onboarding sessions. Emails often took longer to get a reply than I had anticipated, which disrupted my workflow quite a bit. The invoicing and payment system was clear when it came to billing but the explanations given over phone were not always consistent with the written materials, causing some confusion. In conclusion, while there was some good help from support in certain calls, the overall communication didn’t fulfill what I was expecting beforehand. I hope they reconsider the personal touch in their support process going forward.