Support was helpful but also sometimes a bit slow, overall mixed feelings
Hey, so I wanted to share how my experience with WFHI’s support and communication has been because it’s kind of a mix. On the plus side, the telephonic support team generally answered my questions and explained the features like the dialer and database well enough, which helped me feel more confident in using the software. That was great because some updates and technical details weren’t immediately obvious at first. However, at times I did find the responses to be a bit slower than I’d hoped, which was frustrating when I was trying to get things set up quickly. I guess that made me hesitate a little about how reliable the support would be long term. The rest of the onboarding process, including sign-up and payments, went without any big issues though, so that balanced things out. Overall, I’m undecided — the support made me feel capable but not always fully assured, like there’s room for improvement in their responsiveness and communication flow.