Support was helpful but also a bit slow
I found the telephonic support from WFHI to be a mixed experience. On one hand, the agents I spoke with were polite and knowledgeable, and they helped me understand some confusing parts of the database feature I was setting up. That was definitely a positive for me since I was unsure about how to organize my contacts efficiently. On the other hand, the response times sometimes lagged, especially when I called to clarify billing questions. Waiting on hold or waiting for an email follow-up longer than I anticipated left me frustrated. Also, the automatic updates to the software sometimes introduced small glitches that the support team had to address before I could continue smoothly. All in all, I appreciated the support when it worked well, but the inconsistencies made me hesitant about depending on it heavily. I think I might need to call them again if something similar comes up, but I hope the experience is smoother next time.