Support was helpful but a bit all over the place
Honestly, when I was going through the support and communication channels with WFHI, things felt a bit scattered at times. I called to clarify database queries after trying out their dialer and some elements of the dashboard. The support staff was very friendly and willing to help, but sometimes the advice they gave didn't seem to follow a clear order, so I had to hang up and call back to get the steps right. This back-and-forth got slightly frustrating, but at the end of the day, they did guide me to the right solution. Reflecting on the entire process, it felt a bit like talking to a friend who’s helpful but a bit forgetful—they mean well, but you have to remind them where you left off. However, the telephonic priority assistance did speed up handling invoices and payments once I got the hang of the software's interface. The overall experience was positive, but I wish there had been a more straightforward checklist or flow of what support steps to follow during onboarding and setup. Still, I'd tell a friend that it’s worth it if you can be patient with the phones.