Support was helpful at times but not always when I needed
I found the telephonic support from WFHI a bit of a mixed bag because while they were polite and knowledgeable, their availability didn’t always match my actual working hours. Since I usually work late evenings, it was frustrating to find that support was not as responsive then as I expected. On days when I called during more regular hours, I had decent experiences; the people on call were patient and helped me understand how to use the database and handle automatic updates. However, when I needed urgent help outside those times, the lack of timely response meant I had to figure out some issues on my own. On the bright side, the sign-up and invoicing process was seamless and happened without needing extra assistance, which avoided additional stress. So, while I appreciate the support when it is available, I wish it covered a wider range of hours.