Support was harder to find than I thought
I expected telephonic support and general communication from WFHI to be easily accessible and straightforward, but my experience was quite the opposite. When I needed help understanding how to use the dialer and database features properly, trying to reach support felt frustrating and took much longer than expected. I assumed I would get clear guidance quickly, like from other software providers I’ve used before, but instead I found myself waiting on calls or getting incomplete answers. The onboarding training was helpful to an extent but didn’t fully cover the nuances I was struggling with. What surprised me the most was how the automatic updates sometimes changed the interface without warning, making it trickier to find information I needed urgently. The invoice and payment process also lacked easy-to-find explanations, which added to the communication gap. Overall, the experience didn’t meet my expectations for straightforward support and communication, and this added unnecessary difficulty during setup and daily use of the software.