Support was great but ongoing setup could be smoother
During the initial setup, I found the telephonic support very helpful, especially when configuring the calling tools for the first time. The staff on the line were patient and walked me through some complex parts, which was reassuring. However, once the initial setup was done, I noticed that some of the processes required frequent tweaks or adjustments that weren't as well supported. For instance, the database integration needed regular attention and occasional manual updates, something I wasn’t fully prepared for. While the automatic updates help, some updates caused minor interruptions which had to be resolved through follow-up calls. This intermittent need for ongoing adjustments rather than a fully stable system is something to consider. Also, the billing process was straightforward, but I did find the payment interface slightly less intuitive compared to other software I’ve used. Overall, the setup phase was definitely the highlight in terms of support quality. Yet, maintaining the workflow over time demands more proactive assistance than I initially expected, which could be improved with clearer guidance on ongoing maintenance. Still, I’m satisfied that this system keeps improving with regular updates, though it requires a slightly higher commitment to staying informed about changes than I hoped.