Support was great but a little more guidance needed
I gotta say, the support team really helped me feel at ease by the end. When I first started using the WFHI software, I was a bit overwhelmed with the numerous features and the onboarding steps. I reached out several times to the telephonic support and everybody was super patient, quick to respond and actually understood the issues I was facing. The dialer and calling tools worked well most of the time, though there were moments I wished for some proactive guidance instead of just reactive answers. The training offered was helpful, but I guess a little more real-time troubleshooting or personalized walkthrough could have made me even more confident sooner. The automatic updates went smoothly without interrupting my workflow which was a relief, and the database feature is pretty handy once you get used to it. Overall, I feel comfortable with the WFHI setup now though I do think they could add a bit more in the early communication to reduce the learning curve. But honestly, the friendly and prompt support made a big difference because otherwise, I might have felt stuck longer. I’m satisfied with the experience but slightly missing that extra bit of hand-holding initially.