Support was good when things went wrong, but a bit slow sometimes
Honestly, the support team handled issues pretty well when I faced problems with the software. There were a couple of times when the dialer or database feature acted up, and I reached out via the telephonic support. They understood my problem and gave me clear, patient instructions on what to do next, which I really appreciated. However, the response time was not always immediate; sometimes I waited longer than I hoped for a callback or update. Despite that, the representatives remained courteous and tried their best to solve my queries. The communication was straightforward and I never felt like I was left hanging. If the speed improved even a little, it would perfectly round off the overall positive experience I had. For what it's worth, I would tell a friend that the support is reliable but not lightning-fast.