Support was good though lacked occasional follow-up

Support was good though lacked occasional follow-up

Over several weeks of using the software, I found the telephonic support reliable and mostly timely. The representatives were patient and helped clarify features in the dialer tool and the database setup. What was missing was a more proactive follow-up on unresolved queries; often, I had to call back to check status updates. Training materials were clear but sometimes lacked examples pertinent to day-to-day variations in workflow. The automatic updates generally worked well without interrupting usage. Overall, the communication around technical issues was straightforward but could be improved with more consistent responsiveness after initial contact.