Support was good overall but some info was missing
My experience with the support from WFHI has generally been positive. I appreciated that most questions I had were answered promptly without needing to dig too deeply on my own. The telephonic support provided clear guidance which helped me understand the features better. It was reassuring to know that when there was an issue with the database feature or the dialer, help was readily available. That said, I did find that for a few aspects, like certain detailed settings, I had to figure things out myself because the support or training didn’t cover them fully. Despite this, the automatic updates were seamless and didn’t cause interruptions, reflecting a well-managed product. The onboarding flow was straightforward enough to get started without much frustration. While there’s always room for improvement in anticipating user questions, I would say the support largely did its job, making the overall experience positive and manageable throughout the period I used the software and services.